Why is Widen choosing to no longer support Smartimage?
This is a strategic decision Widen (Smartimage’s parent company) has made to ensure we give the best service to all of our software customers.
How can I learn more about the Widen Collective® enterprise DAM offering?
As a valued customer, you have the option of migrating to Widen’s enterprise digital asset management offering. Go to www.widen.com to see more details or contact email@example.com and a Widen advisor will provide you with more details specific to your needs.
How do I get my data back?
If you have less than 10 collections, you can get your data immediately through download all per collection prior to May 25, 2018. If you use this method, you’ll want to make sure to add all assets to a collection. Select the filter for “No Collection” and batch select and add to a collection. Contact firstname.lastname@example.org to request your tags and descriptions.
If you have more assets, contact email@example.com for your data, including all of your tags and descriptions, which will be shipped within four weeks in a CSV format.
If you choose to do nothing, your data will be sent back to you via drive by June 30, 2018, to the address in your billing settings. Longer shipping times can be expected for international customers.
What timeframe can I expect to get my data if it is outside of the United States?
If you reside in Europe, your data will be shipped from the Widen UK office. Standard shipping time is expected. If the shipping location is outside of both Europe and the United States, the customs process is expected and you can expect longer shipping times for that process to be completed.
Will I get my file tags and descriptions back?
Yes. If you contact firstname.lastname@example.org, we will export your files and tags for return. Each filename will have a separate row in a CSV format and each row will include the tags assigned to each file.
What if I’m a trialing customer?
We recommend that you use the use the “download all” option in each collection to get your files.
When will I no longer have access to my Smartimage account?
On May 25, 2018, at 8 a.m. CDT (UTC-5h), access will no longer be available.
Can I cancel my account before May 25, 2018?
Yes. Manage your subscription from your user profile, which is accessible by clicking your name in the upper right after you've logged in to the site. We strongly recommend monthly subscribers cancel their account before it renews.
I’m on an annual billing model. Will I get a credit back?
Yes. Your credit card will be refunded the prorated amount of the subscription not used. This will be done by June 30, 2018.